Delivery & Returns

Delivery

Dispatch & Delivery times

  1. We can usually send plain items in 2-3 days, but with some brands, this can increase.
  2. Our aim is to dispatch customised items in 7-10 working days, but this can increase during busy times, or other unforeseen circumstances.
  3. If there is a delay with your order, you will be contacted at the earliest possible opportunity.
  4. Orders are sent using Royal Mail or DPD depending on factors such as shipment weight and cost.
  5. Royal mail estimated delivery is 2-3 days and DPD is normally a next day service

Delivery Costs

  1. Delivery cost options will be shown in the basket
  2. Orders over £95.00 are carriage FREE

Delivery Policy

  1. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.
  2. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.
  3. All shortages, damage, production errors, or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.
  4. TBSL reserves the right to charge the customer for a re-delivery of goods that has been returned due to the courier being unable to deliver to the address supplied.
  5. TBSL holds no responsibility for items that may be damaged or lost when the customer has requested goods to be left in specific collection locations by DPD e.g. Down Side of House
  6. Claims for shortages or non-delivery must be supported by the courier’s POD and a delivery note in which the goods have been signed as unchecked, short or damaged as appropriate.
  7. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
  8. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

Returns

Returns Policy

  1. It should be noted that personalised goods are not covered under the Consumer Contracts Regulations and are not eligible to be returned unless faulty.
  2. You may return any item bought plain, without customisation, within 14 days of delivery providing it is in the original packaging and suitable for resale. Returns can take up to 15 working days to be processed. 
  3. TBSL cannot accept the return of items that have been embroidered, badged, printed or engraved, or any goods that have been assembled in line with your requirements.
  4. TBSL reserves the right to attempt to repair/uplift any garments prior to providing a replacement. This does not affect your statutory rights.
  5. In the event of goods arriving with production or manufacturing errors, TBSL reserves the right to correct these prior to offering a refund, at the sole discretion of TBSL .