Terms & Conditions

Basic Terms & Conditions

1. These terms and conditions shall apply to all contracts entered into between THE BLACK SHACK LTD (TBSL) and its customers.
2. TBSL agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to TBSL and recorded in writing between the parties.
3. Unless otherwise agreed on, payment for the goods ordered by the customer shall be made when placing the order.
4. Title or ownership in the goods supplied by TBSL to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
5. In the event of the customer wishing to change the design, artwork, or another aspect of the order such a request must be given by the customer to TBSL in writing. TBSL will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. TBSL also reserves the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until the artwork is signed by the customer.
6. Artwork must be approved before any production can be carried out. TBSL is not responsible for errors once permission for production has been given by the customer.
7. In the event of the customer wishing to change the colours, sizes or items within an order TBSL reserves the right to charge a restocking fee of for items already allocated to the order. The amount charged is at the discretion of the company.
8. TBSL points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of TBSL to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
9. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between TBSL and the customer including repeat or fresh orders from the customer.
10. For the avoidance of doubt if there should be any dispute under these terms and conditions or the contract between TBSL and the customer then such dispute shall be dealt with under British law.
11. TBSL reserves the right to cancel or refuse any order placed online or over the phone. 
12. TBSL points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
13. Please note that colours shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any queries.
14. TBSL withholds the right to refuse orders, at their sole discretion, for (but not limited to):
    1. (a) Offensive words and slogans
       (b) Offensive graphics and icons
    2. (a) copyrighted material
       (b) copyrighted images or phrases